Specialty Linens Store Policies

Receiving Your Order	When you receive your order be sure it is exactly what you ordered and that it fits properly before using or washing, if the item is incorrect please call customer service at 1-800-725-4146 for assistance.
Customer Service	Our customer service center is open Monday - Friday 8:00am to 4:00pm (PST), if you have any questions you can call us direct at 1-800-725-4146 or you can e-mail us 24 hours a day 7 days a week including holidays for a prompt response.
Placing Your Order	You can place your order using our secure shopping cart ordering system or by faxing or mailing our order form directly to us, or you can call customer service at 1-800-725-4146 for assistance.
Shipping	Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 7 business days from the day your order has been shipped for UPS Ground Deliveries to be delivered within the continental United States. Large orders, items which are oversized or shipped via U.S. Mail, overseas shipments, Alaska, Canada, Hawaii, Military addresses & P.O. Boxes may incur additional shipping costs depending on weight of package and can take longer to arrive once shipped. Overseas shipping can take 4 to 10 weeks for delivery depending on method of shipping once shipped. Not all items are available for U.S. Mail shipping. Incorrect addresses will be subject to a $5.00 UPS correction fee. Signature required option is available for UPS shipments upon request only. Click here for shipping costs and information. Please call our customer service department for shipping information on all furniture, bed frames and hardware. Items indicated as "Free Shipping" will ship via standard U.S. Mail, UPS or FEDEX shipping and is available only within the continental United States. If you are requesting a rush order and require delivery before times indicated, please call us direct at 1-800-725-4146 to place an order or for current shipping times for particular products.
Returns, Credits	If you are not satisfied with your purchase within 30 days of receipt of your order, the item will either be replaced or a refund will be issued per our return policy (minus s&h and restocking fee if applicable) upon return of item(s) by customer. "This policy does not apply to all items". See "Silk / Satin Bedding" for information on satin items. All merchandise must be returned within 30 days of receipt in original resaleable condition and not to have been used, washed or damaged in any way unless defective. Items which have been received by the customer after 30 days are subject to the manufactures return policies for that specific item. Some items may not be returnable or may be subject to a 15% restocking fee, items listed as "Discontinued", "Closeouts" or "Limited Availability" are non-returnable. Customer is responsible for return of product(s) to correct return address and all returns must be issued a return authorization. Returns received used or without original packaging per Specialty Linens policy will not be accepted unless defective. Please call customer service direct prior to return for return address and authorization, returns received without proper authorization will not be accepted, return authorizations expire after 30 days of being issued. All velvet items, hand crafted quilts, special order bed skirts, special order canopy tops, special order bedspreads, Italian Linens, canvas & vinyl futon bedding, vinyl bean bags-chairs, and "Special Order" items are non returnable. Sheet sets not defective, feather bedding, fiber beds and Goose Down items are non returnable if removed from the package it was shipped in. Silk bedding not defective are non returnable if removed from the package it was shipped in. Please call or e-mail customer service if you have any questions on which items are non returnable or have a restocking fee, return authorizations will only be issued by calling customer service direct. Refunds, replacements or credits are normally issued within 2 to 3 weeks of receipt of return or after inspection of item if required. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to customer if item returned has been used, damaged, washed or is a non-returnable item per Specialty Linens policy. In your return package please include: The packing slip. A note telling us what the problem was. A note stating whether you would like a credit or an exchange for another item.
Sheepskins Fiber Beds Feather Bedding Goose Down Bedding	Sheepskins, 100% Goose Down bedding, Feather and Fiber bed bedding, all goose and feather filled pillows are returnable within 7 days of receipt only if not removed from the package it was shipped in. Please call for return authorization prior to returning.
Italian Bedding Silk & Satin Bedding Italian Linens Silk Charmeuse Silk Habutai Bridal Satin Polyester Woven Satin Polyester Knit Satin See Also: Cancellation Policies	Italian Linens order cancellations are not accepted after order has been received by Specialty Linens/Nationwide Sales, Inc. Silk & Satin items may be returned for exchange or refund within 30 days of receipt only if not removed from its package and are in original resaleable condition and are not special ordered in size or color. All Bridal Satin items and special order satin items are non-returnable. Bridal Satin sheets and duvet covers are professionally center seamed, Bridal Satin items will wrinkle and can be ironed. Bridal Satin is a sleek woven fiber for that special look and feel one associates with fine satin bedding. It is called Bridal Satin because it is used by many bridal gown manufacturers for this very purpose. Bridal Satin is machine washable. The densely woven satin fabric is both very elegant and machine washable, if treated with proper care, it will last for a long time. Silk & Bridal Satins should be washed by itself on a gentle cycle, cold water setting, please do not, under any circumstances, use hot water, heat is an enemy of Silks & Acetate Bridal Satin for both washing and drying, also, do not use any type of bleach, fabric softer is not necessary, woolite preferred. When finished washing, promptly remove to avoid unnecessary wrinkles, line-dry, or use a cloths dryer set to "Fluff No Heat". When dry-to-the-touch promptly remove to your bed or loosely roll up for storage, if desired for that fantastic smooth satin look, touch up any stubborn wrinkles on the reverse side with a clean steam iron set to the lowest steam setting recommend by your iron for satin, do not use iron on silk. Dry Clean any of our silk opr satin comforters due to their bulk, home machine washing though possible, is not recommend for our comforters. To extend the life of any silk or satin bedding we suggest rotating sheet sets frequently so that one set is not abnormally worn due to continual usage. Specialty Linens and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage.
Special Order Items	All products which are indicated as "Special Order" are NON-RETURNABLE. All Italian Linens and special sized Bridal quality satin items are non-returnable. Refunds or credits will not be issued on special order items, if you receive a special order item and it is the wrong color, wrong size, damaged or is defective, the item will be repaired if necessary or replaced at no cost to you. Some special orders may take 2 to 6 weeks before shipping. Please call or e-mail customer service if you have any questions on "Special Order" or non-returnable items, or cancellation policies.
Damages Exchanges Replacements Defects Claims Warranties	All items are warranted for 30 days from date of receipt by customer. Items for exchange must be issued an exchange number and items must be in original resaleable condition and not to have been used or washed per Specialty Linens policy. Returnable items which are defective will be issued a full credit if not replaced or exchanged, defective items which are non-returnable will be replaced only. Customer is responsible for return of defective item per Specialty Linens return policies. A full refund will be issued for item deemed defective if replacement is not possible. Items under warranty which are claimed to be defective and items for exchange must be issued a return authorization number and return instructions by Specialty Linens. Wrinkling of fabrics may be common for most 100% cotton, Silk and Bridal Quality Satin materials. Specialty Linens and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage. If you received a damaged or incorrect item or have any questions, please call Specialty Linens at 1-800-725-4146.
Cancellations	Cancellations will be accepted prior to shipping of order by phone or fax only. Please call 1-800-725-4146 or 1-509-924-8979, or fax your cancellation to 1-509-927-2655. If an order has already been shipped or was not able to be canceled due to shipping procedures then the customer will be responsible for return of item(s) per Specialty Linens product and/or return policy. All Bridal Satin items and Special Order Satin orders may be subject to a 15% cancellation fee after 5 days of ordering, item may not be cancelled if order is already in production or if shipped. Italian Linens order cancellations are not accepted after order has been received by Specialty Linens/Nationwide Sales, Inc. Please call or e-mail customer service if you have any questions.
Shipping Status	You may e-mail Specialty Linens for status inquiries. Please provide name of person who placed order, name of person item is shipping to, and brief description of items ordered. Tracking numbers may not be available for all shipments, if an order has been shipped and is past due for delivery, mis-delivered or possibly lost by the shipping company, you may contact Specialty Linens to have the package tracked.
Backorders Product Delays Out of Stock Items	Backorders are a result of manufacturer delays in producing products to be shipped directly to Specialty Linens or its customers. Specialty Linens may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified only if item ordered has been discontinued or is no longer available.
Catalogs Fabric Swatches	We do not offer printed catalogs. Although we do not offer fabric swatches for most items there are only a few products that we do offer swatches for, those fabrics which we do offer swatches for we cannot guarantee that if a fabric swatch is sent that the swatch received will match an item ordered of the same material. Please call customer service if you have any questions on our product colors.
Product Colors	Although we make every effort to provide true and accurate colors for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the color(s) viewed on ones monitor will be an exact match to the actual material colors delivered, in addition, we also cannot guarantee that if a fabric swatch or product item is sent that the piece received will match an item ordered of the same material at any other time as dye lots and fabric colors change and may be different from time to time per the manufacturer. Please call customer service if you have any questions on our product colors.
Product Sizes	All finished sizes for products advertised are based on information provided by the manufacturer of the item, sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. Specialty Linens and its manufacturers are not responsible for shrinkage of material.
Payment	We accept Visa, American Express, Optima, Master Card and Discover for credit card payments. Cashier checks, money orders and personal checks are accepted for mail-in orders, personal checks may delay order processing 10 to 14 days to allow for check clearance. Credit and debit cards will be authorized upon receipt of order and charged at time of shipping or if shipment is imminent, some secured credit cards or debit card bank issuers may withhold funds upon authorization by Specialty Linens.
Secure Shopping Privacy Statement	For each visitor to our store, our web server does not automatically recognize or capture any information regarding our customers domain or e-mail address. We collect information volunteered by the customer only. We do not sell or make the customers e-mail address, billing or shipping address and telephone number of our customers available to any outside organization.
Business Hours	Normal business hours are Monday - Friday 8:00am to 4:00pm Pacific West Coast Time. Specialty Linens offices will be closed during all major holidays.
Questions	If you have any questions, please call customer service during our normal business hours at 1-800-725-4146 Monday - Friday 8:00am to 4:00pm Pacific West Coast Time, or fax 1-509-927-2655 24 hours 7 days a week.
Errors	Errors - Descriptive, typographic or photographic errors are subject to correction. We reserve the right to limit quantities ordered.
Payment Disclaimer Information	Pursuant to [15 USC 1601] and Bus & PC Section 6850-0956. You may be liable for applicable collection fees, court costs and attorney fees, in the event of an unpaid balance. In the event of any dispute or charged back transaction, such transaction will be investigated by NDCC/AECS. You hereby agree that by entering this site, or by entering into a payment method that such agreement is considered an electronic agreement and you may be held liable for any an all such damages. In the event you do not understand this disclaimer you may contact customer service toll free at 1-800-725-4146